Vendor FAQ

Applications are submitted exclusively through our online portal during the open call period. Please ensure all required fields are completed accurately to be considered.

No. All applications undergo a rigorous selection process based on product quality, brand alignment, and category availability. Submission of an application does not guarantee approval.

Pricing is determined by booth size, location type, and specific event requirements. A detailed breakdown will be provided in your quotation if your application is shortlisted.

While preferences can be noted in your application, final booth allocation is at the sole discretion of the organizers to ensure optimal event flow and safety.

Quotations are issued to shortlisted vendors after the initial application review. Receiving a quotation is a step in the process, not a final confirmation.

A booth is only officially confirmed upon receipt of full payment by the specified deadline and verification of all required documentation.

Typically, a valid trade license, Emirates ID, and relevant product certifications are required. Specific requirements for your category will be detailed in the application form.

Incomplete applications may be delayed or rejected. It is the vendor's responsibility to ensure all requested files are provided promptly.

Changes are subject to availability and may require a new application or updated quotation. We cannot guarantee that requested changes can be accommodated.

Yes, but each booth requires a separate justification and is subject to the same selection criteria. Approval for one booth does not guarantee approval for additional spaces.

You will be notified via email. Due to the high volume of applications, we may not be able to provide individual feedback for every submission.

If a spot becomes available in your category due to a cancellation, we will contact waitlisted vendors in order of their application ranking.

We accept bank transfers and online credit card payments as specified in your formal invoice. Cash payments are not accepted.

Yes, a 5% VAT is applicable on all booth fees in accordance with UAE law and will be clearly stated on your quotation and final invoice.

Deposits are generally non-refundable as they secure your spot and cover administrative costs. Please refer to your specific vendor agreement for full terms.

Cancellation policies apply as per the vendor agreement. Generally, fees are non-refundable after a certain date to protect the event's operational planning.

No. Booth allocations are non-transferable. Subletting or transferring your space without prior written consent will result in immediate cancellation without refund.

Detailed logistics and setup manuals are shared with confirmed vendors approximately two weeks before the event date via the registered email address.